Return and Refund Policy — United States and Canada

Last updated: October 11, 2026

This policy applies to purchases from shop.ferravitin.com delivered to eligible addresses in the United States and Canada. Our team self-fulfills orders from Blaine, Washington, USA.

Product availability by destination

Product	United States	Canada
Ferravitin™ Rapid Restoration	Available	Not available
Ferravitin™ Daily Maintenance	Available	Available
Ferravitin™ Pregnancy Formula	Not available	Available, subject to stock

These destination restrictions apply to new orders and replacement shipments. They do not remove rights relating to an earlier purchase.

30-day returns

For a change-of-mind return, contact us and send the authorized return within 30 days of delivery. Products must be unopened, unused, with their original seal and product packaging intact, and purchased directly from shop.ferravitin.com. A retail display box is not required if it was not supplied with your order.

Opened or used products, promotional samples, trial-size items, and items clearly identified as final sale or non-returnable at purchase are not eligible for change-of-mind returns. These exclusions do not apply where a remedy is required for defective, damaged, incorrect, or otherwise nonconforming goods under applicable law.

How to request a return

Email support@ferravitin.com with your order number, the items you wish to return, and the reason. For damaged or incorrect items, include photographs if available. We will provide authorization, the correct return address, and shipping instructions. Do not send a return to a former Utah warehouse or to our shipping origin without authorization.

Return shipping from either country

Customers pay return shipping for change-of-mind returns. Use a trackable service and retain your receipt. If the return is due to our error or a damaged or defective item, contact us first so we can arrange the appropriate return or resolution without charging you return postage.

Canadian customers should obtain our instructions before arranging a cross-border return, including any required customs description. We will identify the return destination and explain any known return charges before you ship. Carrier or customs charges collected by third parties are not automatically refundable by us; any statutory entitlement remains unaffected.

Refunds

After receiving and inspecting an eligible return, we will notify you of the outcome and issue an approved refund to the original payment method within 5–7 business days. Your payment provider may take additional time to post the refund. Refunds are issued in the original transaction currency; any difference caused by your bank's currency conversion is determined by your bank.

Original outbound shipping is not refundable for a change-of-mind return. Where our error or applicable law requires reimbursement, we will refund the applicable shipping charges. Taxes collected by us on refunded goods will be adjusted as applicable. We do not add a restocking fee under this policy.

Damaged, defective, incorrect, or missing items

Contact us promptly, preferably within 7 days of delivery, with your order number and details of the issue. Keep the product and packaging until we provide instructions. We will assess the issue and arrange an appropriate refund, replacement, or other remedy. The 7-day reporting request does not shorten any applicable statutory rights.

Cancellations, bundles, and subscriptions

Contact us promptly to request cancellation before dispatch. If an order has already shipped, the return process applies. For eligible promotional bundles, contact us before returning any part so we can explain the refund calculation. If a subscription is offered, cancellation of future deliveries and return of a delivered order are separate requests; the terms disclosed when you subscribed also apply, subject to applicable law.

Product results and consumer rights

Individual experiences vary. Opened products are not eligible for change-of-mind returns based solely on personal preference or perceived results. Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable U.S. or Canadian law.

Contact

BIOSCIENCE USA INC
Email: support@ferravitin.com
Phone: +1 844 787 4766